Alex - AI Email Agent
Hi, I'm Alex.
I’m your smart AI Email Agent, designed to autonomously manage meeting and group requests. I handle incoming emails, extract the important details, and automatically update your hotel system.
From checking prices and confirming availability to responding to customers, I take care of the repetitive tasks, so your team can focus on what matters most. Reliable, efficient and always available — I'm here to streamline meeting and group bookings like never before.
Customers who love
Transforming convention sales
Take back the spotlight, not the workload
Email Classification
Automatically identifies and distinguishes between relevant Meetings & Events (M&E) emails and irrelevant spam, making sure to process only actionable requests.
Product Identification
Recognizes and categorizes products mentioned in emails, such as meeting rooms, food & beverage (F&B), accommodation, and audio/visual requirements.
Information Extraction
Extracts and interprets important details like the number of participants, meeting room requirements, check-in/check-out dates, and more event specifications.
Agenda Interpretation
Analyzes agendas and converts them into structured meeting requests, ready for pricing and availability checks.
Dynamic Pricing Analysis
Checks prices for meeting rooms, accommodation, F&B, and audio/visual components, based on the request details.
Advanced Reasoning
Understands complex, natural language descriptions of events and can infer unstated requirements to provide accurate suggestions and solutions.
Automated Data Entry
Enters all extracted data into the hotel’s internal systems automatically, eliminating the need for manual data entry.
Proposal Drafting
Creates comprehensive proposals with pricing and availability information, tailored to client requests.
Multilingual Support
Operates in 50+ languages, ensuring seamless communication with clients worldwide.
Natural Language Responses
Handles follow-up questions and inquiries like a real perosn, providing detailed and accurate responses about the hotel and its services.
Customizable Workflow Automation
Offers customization options for automating specific workflows, such as routing inquiries to different departments or prioritizing high-value requests.
Dynamic Availability Updates
Alex integrates with live inventory systems to show real-time availability for meeting rooms, accommodations, and other services.
Knowledge Base Integration
Draws from a comprehensive knowledge base to answer uncommon questions about the hotel, local attractions, or nearby facilities.
Channel Agnostic
Seamlessly processes inquiries from multiple channels, including Outlook, Cvent, Meetingselect, Meetago, MICEportal, and many more, ensuring consistent and efficient handling of all M&E requests regardless of their origin.
Let your team shine, and Alex handle the grind
Empower your team to focus on creating unforgettable guest experiences. Save time and boost productivity by eliminating tedious tasks, allowing your staff to deliver the excellence and personalized service that truly sets your hotel apart. Simplify the workload, amplify the hospitality - Alex has your back.
