All 50 ‘Design Offices’ locations now powered by hivr.ai's autonomous AI agents

Design Offices, Germany's leading provider of flexible workspaces, is taking a major step towards enhanced efficiency by leveraging autonomous AI agents from hospitality tech provider hivr.ai. After a successful trial at their Munich location, the technology is being expanded across all 50 Design Offices sites, resulting in faster responses, higher customer satisfaction, and considerable time savings. These AI agents support the Design Offices team by automating administrative tasks, thereby allowing the team to focus more on customer engagement and consulting, particularly for larger events and conferences.

In just three months of testing, hivr.ai's AI agents processed over 5,000 email inquiries, saving Design Offices a whopping 250 hours of work and generating an additional €100,000 in revenue. According to Daniel Knöller, Commercial Director at Design Offices, this solution tackles one of their major operational challenges: "Every email must be manually transferred into different systems to check prices and availability. This can take between 20 to 30 minutes per proposal — an inefficient time sink when considering that only three out of ten proposals actually convert into bookings." With hivr.ai, those hours are being reclaimed.

Automation means more time for personalized service

The majority of room and event inquiries that Design Offices receives come in unstructured, via email—about 70%. Given that they handle over 150,000 such emails per year, this was a huge opportunity for streamlining. Using hivr.ai's automation platform, incoming emails are processed automatically, availability is checked, and responses are prepared—all without the need for manual intervention. Additionally, relevant data is seamlessly transferred into the customer management system (CRM), reducing human error and manual work.

“Through automation, we create more freedom for customer consultations, while bringing our processes to a new level of efficiency,” notes Knöller, highlighting the positive impact on both internal operations and customer interactions.

Felix Undeutsch, CEO of hivr.ai, adds, “Speeding up response times not only makes work easier for staff but also improves customer satisfaction, leading to a higher rate of conversions from proposals to bookings. Staff can focus on high-value activities such as customer consultation, while low-value activities such as data entry and availability checks are performed 24/7 by autonomous AI agents, supporting the Design Offices team.” This level of efficiency means Design Offices can focus on what really matters—providing top-notch services and building relationships with clients.

Expanding horizons: more channels, more efficiency

This partnership is only the beginning. Design Offices and hivr.ai are expanding their collaboration by activating additional sales channels in early 2025, in partnership with industry players like Meeta-X, meetago, MICEPortal, Meetingselect, Cvent, and many more. This expansion represents a key step in the transformation of Design Offices’ sales processes, leveraging AI to drive even greater efficiency and better customer experiences.

About "Design Offices"

Since 2008, Design Offices has been reshaping how work happens in Germany with their flexible workspaces. With around 50 locations across 15 cities, Design Offices provides not only modern office environments but also community events, business catering, and versatile event spaces. Their clientele includes high-profile companies like Deutsche Bahn, Marc O’Polo, and Salesforce. More details are available at designoffices.de.